FAQ and Troubleshooting

A curated list of most commonly asked questions by Spinify customers

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37 articles in this collection
Written by Joel Watson, Simon Johnson, and Misha Ovchinnikov and 1 other

How to Create a Draft Leaderboard

How to create a draft leaderboard!
Written by Joel Watson
Updated over a week ago

What are Spinify Score Cards

Quick tips on using and editing score cards
Written by Simon Johnson
Updated over a week ago

Leaderboard Status

What are the Leaderboard statuses and what do they mean?
Written by Misha Ovchinnikov
Updated over a week ago

How to Make a Channel Full Screen

Seeing the search bar and tabs does not look as professional as full screen
Written by Misha Ovchinnikov
Updated over a week ago

Find And Download Your Invoice / Billing Statement

This help article shows how to find your billing details and statements
Written by Misha Ovchinnikov
Updated over a week ago

Image, logo, background not refreshing on the TV?

Here's a quick way to get your TV showing your latest changes.
Written by Misha Ovchinnikov
Updated over a week ago

Sound Effects Not Working

Having trouble getting sounds to play?
Written by Misha Ovchinnikov
Updated over a week ago

Users FAQ

A list of frequently asked questions to help you with users
Written by Misha Ovchinnikov
Updated over a week ago

Teams FAQ

A list of frequently asked questions to help you use teams effectively
Written by Misha Ovchinnikov
Updated over a week ago

Common Google Sheet Sync Issues

Check out these helpful tips to make sure all your users are getting scores for your Google Sheet Leaderboards
Written by Misha Ovchinnikov
Updated over a week ago

What is Gamification

How does Spinify gamify your workplace?
Written by Misha Ovchinnikov
Updated over a week ago

Can you hide the Points and Tiers on leaderboards?

Yes you can chose to not show the participant gamification information of individuals.
Written by Monica Cai
Updated over a week ago

Languages

Which languages does Spinify support?
Written by Monica Cai
Updated over a week ago

How can I set a custom leaderboard background?

Are you able to have no background?
Written by Monica Cai
Updated over a week ago

Can I see all the leaderboards on the App?

Who sees which leaderboard on the App is dependent on access.
Written by Monica Cai
Updated over a week ago

Can the leaderboard be exported to a Sharepoint site or sent in an email?

This is on our forward plan. Check back later.
Written by Monica Cai
Updated over a week ago

Is there any way to reactivate a Leaderboard?

You can always clone the leaderboard.
Written by Monica Cai
Updated over a week ago

Can I use custom media files for transitions between displays?

Use your own custom images for leaderboard transitions.
Written by Monica Cai
Updated over a week ago

Can I edit the leaderboard once created?

Yes you can edit leaderboards.
Written by Monica Cai
Updated over a week ago

How do I create individual targets?

Is there a way to have each person have a personal goal to display?
Written by Monica Cai
Updated over a week ago

How do I reset my Spinify password?

Use the reset link provided.
Written by Misha Ovchinnikov
Updated over a week ago

Why isn't my message showing up?

Cant see your new messages on the TV?
Written by Misha Ovchinnikov
Updated over a week ago

How to remove a user from the leaderboard?

A quick guide to removing users from leaderboards
Written by Monica Cai
Updated over a week ago

Who receives a notification?

Won’t all my users receive a notification that they are added to a new leaderboard?
Written by Monica Cai
Updated over a week ago

Does your trial version show all the Spinify features?

It shows all the features available on the paid subscription version.
Written by Monica Cai
Updated over a week ago

What is the tier level based on?

Written by Monica Cai
Updated over a week ago

How can I delete my demo account?

We will delete if for you.
Written by Monica Cai
Updated over a week ago

How do I know which team members have downloaded the Spinify App?

You will have to ask your team members.
Written by Monica Cai
Updated over a week ago

Does Spinify leaderboard work for one-day events?

Spinify is valuable for all target based events.
Written by Monica Cai
Updated over a week ago

How can I set the the target as a percentage on the leaderboard?

There is a drop down menu option for you to pick.
Written by Monica Cai
Updated over a week ago

Do you have customer references?

Of course we do!
Written by Monica Cai
Updated over a week ago

Do the users have to have emails?

An email address is the unique identifier for team members.
Written by Monica Cai
Updated over a week ago

Having trouble uploading profile pictures?

There are size requirements for all images uploaded.
Written by Monica Cai
Updated over a week ago

When will messages display on the TV once created?

Once created, messages display straight away on the TV.
Written by Monica Cai
Updated over a week ago

How long does it take to update a leaderboard?

Data updates on a leaderboard depend on the integration.
Written by Monica Cai
Updated over a week ago

Do you have keyboard shortcuts?

All browser supported shortcuts work with Spinify.
Written by Monica Cai
Updated over a week ago

Finding and Using Sound Effects

Learn how to customize Sound Effects that you can use with Spinify achievements.
Written by Misha Ovchinnikov
Updated over a week ago