FAQ and Troubleshooting

A curated list of most commonly asked questions by Spinify customers

Thomas Baucke avatar Matt Bullock avatar Joel Watson avatar +1
43 articles in this collection
Written by Thomas Baucke, Matt Bullock, Joel Watson and 1 other

How to fix duplicate Google Sheets Achievements

Are you running multiple leaderboards on a single column in a google sheet? Here's how to fix duplicate Achievements
Thomas Baucke avatar
Written by Thomas Baucke
Updated over a week ago

Chromebit displaying a white screen?

Check your network connection, and learn how to fix this issue.
Thomas Baucke avatar
Written by Thomas Baucke
Updated over a week ago

How do I change the leaderboard duration message?

Learn how to modify the 'Competition Ends In' message at the bottom of your leaderboards.
Thomas Baucke avatar
Written by Thomas Baucke
Updated over a week ago

Multimetrics FAQ

A list of frequently asked questions to help you use Multimetrics effectively
Thomas Baucke avatar
Written by Thomas Baucke
Updated over a week ago

Spinify Salesforce App Security

Here is some extra info on our Spinify Salesforce App Security
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

Can I use OR Filter Conditions

Quick overview on what you can do with leaderboard and Achievement filters
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

How to Create a Draft Leaderboard

How to create a draft leaderboard!
Joel Watson avatar
Written by Joel Watson
Updated over a week ago

What are Spinify Score Cards

Quick tips on using and editing score cards
Joel Watson avatar
Written by Joel Watson
Updated over a week ago

Leaderboard Status

What are the Leaderboard statuses and what do they mean?
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

How to Make a Channel Full Screen

Seeing the search bar and tabs does not look as professional as full screen
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

Find And Download Your Invoice / Billing Statement

This help article shows how to find your billing details and statements
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

Image, logo, background not refreshing on the TV?

Here's a quick way to get your TV showing your latest changes.
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

Sound Effects Not Working

Having trouble getting sounds to play?
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

Teams FAQ

A list of frequently asked questions to help you use teams effectively
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

Users FAQ

A list of frequently asked questions to help you with users
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

Common Google Sheet Sync Issues FAQ

Check out these helpful tips to make sure all your users are getting scores for your Google Sheet Leaderboards
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

What is Gamification

How does Spinify gamify your workplace?
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

Can you hide the Points and Tiers on leaderboards?

Yes you can chose to not show the participant gamification information of individuals.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Languages

Which languages does Spinify support?
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

How can I set a custom leaderboard background?

Are you able to have no background?
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Can I see all the leaderboards on the App?

Who sees which leaderboard on the App is dependent on access.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Can the leaderboard be exported to a Sharepoint site or sent in an email?

This is on our forward plan. Check back later.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Is there any way to reactivate a Leaderboard?

You can always clone the leaderboard.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Can I use custom media files for transitions between displays?

Use your own custom images for leaderboard transitions.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Can I edit the leaderboard once created?

Yes you can edit leaderboards.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

How do I create individual targets?

Is there a way to have each person have a personal goal to display?
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

How do I reset my Spinify password?

Use the reset link provided.
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

Why isn't my message showing up?

Cant see your new messages on the TV?
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago

How to remove a user from the leaderboard?

A quick guide to removing users from leaderboards
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Who receives a notification?

Won’t all my users receive a notification that they are added to a new leaderboard?
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Does your trial version show all the Spinify features?

It shows all the features available on the paid subscription version.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

What is the tier level based on?

Monica Cai avatar
Written by Monica Cai
Updated over a week ago

How can I delete my demo account?

We can remove your account for you
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

How do I know which team members have downloaded the Spinify App?

A couple suggestions for finding out who has downloaded Spinify
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Does Spinify leaderboard work for one-day events?

Spinify is valuable for all target based events.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

How can I set the the target as a percentage on the leaderboard?

There is a drop down menu option for you to pick.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Do you have customer references?

Of course we do!
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Do the users have to have emails?

An email address is the unique identifier for team members.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Having trouble uploading profile pictures?

There are size requirements for all images uploaded.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

When will messages display on the TV once created?

Once created, messages display straight away on the TV.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

How long does it take to update a leaderboard?

Data update intervals on a leaderboard depends on the integration.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Do you have keyboard shortcuts?

All browser supported shortcuts work with Spinify.
Monica Cai avatar
Written by Monica Cai
Updated over a week ago

Finding and Using Sound Effects

Learn how to customize Sound Effects that you can use with Spinify achievements.
Matt Bullock avatar
Written by Matt Bullock
Updated over a week ago