Ah, Technology! Sometimes it likes to give you the silent treatment! If you can't get any sounds to play from your TV, we recommend you try these steps:
🔇Ensure the TV is not muted by testing another audio source (for example YouTube)
✅Ensure your browser version is up to date
🔈If you're using Chrome, please note that sometimes the browser only allows muted autoplay for videos. This prevents sounds from playing unless a site is specifically allowed to play sounds. To change these settings, please follow the steps below:
- In the browser go to: chrome://settings/content/sound?search=sound
- Click the add button next to Allow and enter my.spinify.com, and click 'Add':
Using Chromecast or Chromebit?
✔️Ensure the Chromecast or Chromebit are up to date
🔌Restart or unplug the device to restart it.
📺Turn the TV off then on again
Announcement for Achievement set to User's Achievement Sound?
👤Sounds will not play for any users that have not uploaded a custom sound
🔊Ensure all your users have a custom sound uploaded. Unsure how? See: How To Add Achievement Sounds For Users.
Still Having Trouble?
If you're still having trouble with sounds, then the team at Spinify is here to help! Click the “💬 Help” icon on the bottom right of the page to chat with our Customer Success Team.