Ah, Technology! Sometimes it likes to give you the silent treatment! If you can't get any sounds to play from your TV, we recommend you try these steps:

TV Settings

🔇Ensure the TV is not muted by testing another audio source (for example YouTube) 

Browser Settings

Ensure your browser version is up to date

🔈If you're using Chrome, please note that sometimes the browser only allows muted autoplay for videos. This prevents sounds from playing unless a site is specifically allowed to play sounds. To change these settings, please follow the steps below:

  1. In the browser go to: chrome://settings/content/sound?search=sound
  2. Click the add button next to Allow and enter my.spinify.com, and click 'Add':

allow_sound.gif

Using Chromecast or Chromebit?

✔️Ensure the Chromecast or Chromebit are up to date

🔌Restart or unplug the device to restart it.

📺Turn the TV off then on again

Announcement for Achievement set to User's Achievement Sound?

👤Sounds will not play for any users that have not uploaded a custom sound

🔊Ensure all your users have a custom sound uploaded. Unsure how? See: How To Add Achievement Sounds For Users.

Still Having Trouble?

If you're still having trouble with sounds, then the team at Spinify is here to help! Click the “💬 Help” icon on the bottom right of the page to chat with our Customer Success Team.

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