How To Integrate Spinify with Freshdesk

Managers are looking for ways to get more activities done by their service teams and Spinify solves this for you. The integration between Spinify and Freshdesk takes minutes to setup. Managers retain control of the game mechanics such as metrics, rewards and participants. Team members are totally engaged in games that progress them through various worlds. Spinify helps you combine work and fun for better results.

1. Install the Freshdesk app

  • Find the Spinify app in they Freshdesk marketplace: http://go.spinify.com/freshdesk-app
  • Click the "Install" button on the left and following the Freshdesk instructions for installing apps.

2. Spinify Setup

  • Log into MySpinify - https://my.spinify.com 
  • From the left hand menu click "Settings" then click "Integrations"

3. Connect Freshdesk with Spinify

  • Choose "Connect" on the Freshdesk Integration
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  • A window "Instructions for setting up Freshdesk" will appear
  • You will need to log into your Fresdesk account if you are not already: https://freshdesk.com/login
  • Follow the steps in the popup to access your Freshdesk API Key.
  • Copy the API Key and your Freshdesk URL into the two fields on the popup.
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  • Select "Activate".

Note:
If you have not created your MySpinify users yet you can follow this Article about 
How To Add Users.

Setup Complete

Your Freshdesk is now configured to sync tickets when they are created, updated, and closed. 

You can start your Spinify journey now by adding a leaderboard.

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