After you connect your Freshdesk account to Spinify the following object/fields get linked for you to use when creating leaderboards.
- Resolver - email address of Freshdesk user that closed the ticket
- Subject - the subject line of the ticket
- Type - ticket type
- IsClosed - true when the status is closed, otherwise false
- CreatedAt - timestamp when the ticket was created
- ClosedDate - timestamp when the ticket was closed
Note: Tickets are mapped to the Spinify Case object. When you create a Leaderboard you would run it on "Cases" in Spinify which is mapped to Freshdesk Tickets.