FAQ and Troubleshooting

• Sidekick FAQ

• What is Sidekick?

• What happens if we have multiple birthdays/work anniversaries on the same day?

• Why is my TV Channel redirecting me to the login page?

• Why Can I Only Add 1 Player/Team To My Competition?

• Using the Changelog, Feature Requests and Roadmap in MySpinify

• How to Use Single Sign On

• How to Reset Your MySpinify Password

• Using Chat in MySpinify

• What Does an External ID Look Like?

• How to Grant Temporary Salesforce Login Access to Spinify Support

• Why Isn't the Gong Ringing?

• Chromebit Displaying a White Screen?

• How Do I Change the Competition Duration Message?

• Multimetrics FAQ

• Spinify Salesforce App Security

• Can I Use OR Filter Conditions

• How to Get a Valid YouTube Link

• How to Create a Draft Competition

• Competition Status

• How to Make a Channel Full Screen

• Image, Logo, Background not Refreshing on the TV?

• Videos & Sound Effects Not Working

• Teams FAQ

• Users FAQ

• Common Google Sheet Sync Issues FAQ

• What is Gamification?

• Can You Hide the Points and Tiers in Competitions?

• Languages

• How can I set a Custom Competition Background?